1. Introduction
This Privacy Policy explains how Merseyview Media Ltd (Trading as Tikninja) collects, uses, stores, shares and protects personal data when you visit our website, contact us, place an order, create an account, use our hosting services, purchase software, request support or otherwise interact with us.
We are committed to handling personal data in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018 and related privacy legislation.
2. Who we are
Merseyview Media Ltd (Trading as Tikninja) is a company registered in England and Wales under company number 17137126. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Contact for privacy matters: admin@merseyviewmedia.com
General contact number: 0333 335 6988
ICO Registration No: ZC134379
3. The personal data we collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
identity data, such as your name, company name, username or job title;
contact data, such as billing address, service address, email address and telephone number;
account data, such as login details, account preferences and support history;
transaction data, such as products ordered, invoices, payments, refunds and subscription records;
technical data, such as IP address, browser type, device identifiers, server logs and website usage information;
communications data, such as emails, tickets, chat messages and telephone notes;
service data, such as domain registration contacts, hosting configuration, license keys and service activity records;
marketing data, such as your preferences for receiving updates from us.
4. How we collect your personal data
directly from you when you complete forms, place orders, open tickets or communicate with us;
automatically when you use our website, control panel, software or hosting environment;
from payment providers, fraud prevention services, domain registries, resellers and service partners;
from publicly available sources where appropriate for fraud prevention, compliance or business administration.
5. Why we use your personal data
We use personal data where we have a lawful basis to do so, including:
to perform our contract with you, including providing hosting, software, support, billing and account administration;
to take steps at your request before entering into a contract;
to comply with legal and regulatory obligations;
for our legitimate interests, including network security, fraud prevention, service improvement, debt recovery and business administration;
where required, on the basis of your consent, for example for certain marketing communications or non-essential cookies.
6. Marketing
We may send you service messages relevant to your account, orders, renewals, billing, maintenance windows and security matters. Where the law requires consent for promotional emails or similar electronic marketing, we will seek that consent and you may opt out at any time.
7. Cookies and similar technologies
Our website may use cookies and similar technologies for essential site operation, analytics, security and preference management. Where consent is required for non-essential cookies or similar technologies, we will request it through an appropriate consent mechanism.
Essential cookies may still be used where necessary for core website and service functions. You can also manage cookies through your browser settings, although blocking essential cookies may affect site functionality.
8. Who we share personal data with
We may share personal data where reasonably necessary with:
payment processors and merchant service providers;
domain registries, registrars and certificate providers;
hosting infrastructure, cloud, software and IT support providers;
professional advisers, insurers, auditors and legal representatives;
fraud prevention, compliance and law enforcement bodies where legally required or justified;
prospective purchasers or advisers in connection with a business sale, merger or restructuring.
We do not sell your personal data.
9. International transfers
Some of our suppliers or technical systems may be located outside the UK. Where we transfer personal data internationally, we will take steps required by law to protect it, such as using adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
10. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including for legal, tax, accounting, dispute resolution, fraud prevention and regulatory reasons. Retention periods may vary depending on the nature of the service or record.
11. Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system is completely secure, but we work to maintain suitable safeguards proportionate to the risks involved.
12. Your rights
Subject to applicable law, you may have rights to:
request access to your personal data;
request correction of inaccurate or incomplete data;
request erasure in certain circumstances;
request restriction of processing in certain circumstances;
object to processing based on legitimate interests or direct marketing;
request portability of certain data;
withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details above. We may need to verify your identity before responding.
13. Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO).
14. Third-party links and services
Our website or software may contain links to third-party websites, integrations or services. We are not responsible for the privacy practices of third parties, and you should read their privacy notices separately.
15. Children's data
Our services are generally intended for businesses and adults. We do not knowingly collect personal data from children in circumstances where parental consent is required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations. The latest version published on our website will apply from its stated effective date
This Privacy Policy explains how Merseyview Media Ltd (Trading as Tikninja) collects, uses, stores, shares and protects personal data when you visit our website, contact us, place an order, create an account, use our hosting services, purchase software, request support or otherwise interact with us.
We are committed to handling personal data in accordance with applicable UK data protection law, including the UK GDPR, the Data Protection Act 2018 and related privacy legislation.
2. Who we are
Merseyview Media Ltd (Trading as Tikninja) is a company registered in England and Wales under company number 17137126. Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
Contact for privacy matters: admin@merseyviewmedia.com
General contact number: 0333 335 6988
ICO Registration No: ZC134379
3. The personal data we collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
identity data, such as your name, company name, username or job title;
contact data, such as billing address, service address, email address and telephone number;
account data, such as login details, account preferences and support history;
transaction data, such as products ordered, invoices, payments, refunds and subscription records;
technical data, such as IP address, browser type, device identifiers, server logs and website usage information;
communications data, such as emails, tickets, chat messages and telephone notes;
service data, such as domain registration contacts, hosting configuration, license keys and service activity records;
marketing data, such as your preferences for receiving updates from us.
4. How we collect your personal data
directly from you when you complete forms, place orders, open tickets or communicate with us;
automatically when you use our website, control panel, software or hosting environment;
from payment providers, fraud prevention services, domain registries, resellers and service partners;
from publicly available sources where appropriate for fraud prevention, compliance or business administration.
5. Why we use your personal data
We use personal data where we have a lawful basis to do so, including:
to perform our contract with you, including providing hosting, software, support, billing and account administration;
to take steps at your request before entering into a contract;
to comply with legal and regulatory obligations;
for our legitimate interests, including network security, fraud prevention, service improvement, debt recovery and business administration;
where required, on the basis of your consent, for example for certain marketing communications or non-essential cookies.
6. Marketing
We may send you service messages relevant to your account, orders, renewals, billing, maintenance windows and security matters. Where the law requires consent for promotional emails or similar electronic marketing, we will seek that consent and you may opt out at any time.
7. Cookies and similar technologies
Our website may use cookies and similar technologies for essential site operation, analytics, security and preference management. Where consent is required for non-essential cookies or similar technologies, we will request it through an appropriate consent mechanism.
Essential cookies may still be used where necessary for core website and service functions. You can also manage cookies through your browser settings, although blocking essential cookies may affect site functionality.
8. Who we share personal data with
We may share personal data where reasonably necessary with:
payment processors and merchant service providers;
domain registries, registrars and certificate providers;
hosting infrastructure, cloud, software and IT support providers;
professional advisers, insurers, auditors and legal representatives;
fraud prevention, compliance and law enforcement bodies where legally required or justified;
prospective purchasers or advisers in connection with a business sale, merger or restructuring.
We do not sell your personal data.
9. International transfers
Some of our suppliers or technical systems may be located outside the UK. Where we transfer personal data internationally, we will take steps required by law to protect it, such as using adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
10. Data retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including for legal, tax, accounting, dispute resolution, fraud prevention and regulatory reasons. Retention periods may vary depending on the nature of the service or record.
11. Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No internet-based system is completely secure, but we work to maintain suitable safeguards proportionate to the risks involved.
12. Your rights
Subject to applicable law, you may have rights to:
request access to your personal data;
request correction of inaccurate or incomplete data;
request erasure in certain circumstances;
request restriction of processing in certain circumstances;
object to processing based on legitimate interests or direct marketing;
request portability of certain data;
withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the details above. We may need to verify your identity before responding.
13. Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO).
14. Third-party links and services
Our website or software may contain links to third-party websites, integrations or services. We are not responsible for the privacy practices of third parties, and you should read their privacy notices separately.
15. Children's data
Our services are generally intended for businesses and adults. We do not knowingly collect personal data from children in circumstances where parental consent is required by law.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations. The latest version published on our website will apply from its stated effective date